Kubramall.in • Refund Policy

Refund Policy

Bilingual (English + Hindi) • Clear & Customer-Friendly Terms

1. Introduction

परिचय

English

Kubramall.in is committed to providing every customer with a safe and satisfactory shopping experience. Refunds are processed strictly according to the rules and eligibility conditions mentioned below.

हिन्दी

Kubramall.in का उद्देश्य हर ग्राहक को सुरक्षित और संतोषजनक खरीदारी अनुभव देना है। Refund केवल नीचे दिए गए नियमों और पात्रता शर्तों के अनुसार ही प्रदान किया जाएगा।

2. Refund Eligibility

Refund की पात्रता

English

Refunds are accepted only in the following cases:

1. A. Damaged Product Delivered
2. Product is broken at the time of delivery
3. Packaging has major damage
4. Clear damage is visible in the parcel opening video
5. B. Defective Product
6. Product is not working
7. Manufacturing defect
8. Power-on or charging issue (video proof required)
9. C. Wrong Product Delivered
10. Wrong model
11. Wrong color or variant
12. Missing items or accessories

Refund or replacement is available in all these cases.

हिन्दी

Refund केवल निम्न परिस्थितियों में स्वीकार किया जाएगा:

1. A. Damaged Product Delivered
2. Product डिलीवरी के समय टूटा हुआ हो
3. Packaging में भारी नुकसान हो
4. Opening video में damage साफ दिखाई दे
5. B. Defective Product
6. Product काम नहीं कर रहा हो
7. Manufacturing defect हो
8. Power-on या charging problem हो (video proof अनिवार्य)
9. C. Wrong Product Delivered
10. गलत model
11. गलत color या variant
12. कोई item या accessory missing हो

इन सभी मामलों में refund या replacement उपलब्ध है।

3. Refund Not Eligible

Refund नहीं मिलेगा

English

Refund will NOT be accepted in the following cases:

1. Product is used or unpacked
2. No parcel opening video
3. Accessories are missing
4. Damage caused by the customer
5. Change of mind / product not liked
6. Opened hygiene-related items
7. Non-returnable category products
8. Wrong order placed by the customer

हिन्दी

इन स्थितियों में refund नहीं दिया जाएगा:

1. Product इस्तेमाल किया गया हो या unpacked हो
2. Opening video न दी गई हो
3. Accessories missing हों
4. Customer द्वारा damage किया गया हो
5. Product पसंद न आना / मन बदलना
6. Hygiene items खुले हों
7. Non-returnable category के products
8. Customer द्वारा गलत order किया गया हो

4. Mandatory Proof Requirement

अनिवार्य Proof

English

For refund approval, the following proof is mandatory:

1. Clear uncut parcel opening video
2. Clear product images
3. Order ID and issue details

Without an opening video, refund or replacement is not possible.

हिन्दी

Refund के लिए ये proofs अनिवार्य हैं:

1. बिना cut की पूरी opening video
2. Product की clear images
3. Order ID और समस्या का विवरण

Opening video के बिना refund या replacement संभव नहीं है।

5. Refund Process Steps

Refund की प्रक्रिया

English

1. Customer submits issue details with photos and opening video
2. Verification team reviews within 24–48 hours
3. After approval, pickup is arranged
4. Product is inspected at the warehouse
5. If approved, refund is issued

If customer-side damage is found, the refund will be rejected and the product will be sent back to the same address (shipping charges will apply).

हिन्दी

1. Customer issue details, photos और opening video भेजता है
2. Verification team 24–48 घंटे में जांच करती है
3. Approval के बाद pickup arrange होता है
4. Warehouse में product inspection की जाती है
5. Inspection approve होने पर refund जारी किया जाता है

अगर inspection में customer-side damage पाया जाता है, तो refund reject कर दिया जाएगा और product वापस उसी address पर भेज दिया जाएगा (shipping charges लागू होंगे)।

6. Refund Method

Refund देने का तरीका

English

A. Kubramall Wallet

Most refunds are credited to the Kubramall Wallet and can be used for future orders.

B. Original Payment Method

If the fault is from Kubramall.in, refund can be processed to the original payment method on customer request. Cash refunds are not available.

हिन्दी

A. Kubramall Wallet

अधिकांश refunds Kubramall Wallet में credit किए जाते हैं और future orders में इस्तेमाल किए जा सकते हैं।

B. Original Payment Method

अगर गलती Kubramall.in की हो तो customer के अनुरोध पर refund original payment method में किया जा सकता है। Cash refund उपलब्ध नहीं है।

7. Refund Timeline

Refund का समय

English

1. Wallet Refund: 0–24 hours
2. UPI / Bank Refund: 2–7 working days
3. Card Refunds: 3–10 working days

हिन्दी

1. Wallet Refund: 0–24 घंटे
2. UPI / Bank Refund: 2–7 कार्यदिवस
3. Card Refunds: 3–10 कार्यदिवस

8. Non-Returnable Items

Non-Returnable Items

English

Refund is not allowed for the following items (except in case of wrong or damaged delivery):

1. Earbuds, earphones, headphones (opened)
2. Tempered glass, screen protectors
3. Mobile cases
4. Cables and chargers (opened/used)
5. Batteries, liquids, perfumes
6. Hygiene and personal-use products
7. Digital products
8. Discounted or clearance sale items

हिन्दी

इन items पर refund नहीं मिलेगा (सिर्फ wrong या damaged delivery में ही मिलेगा):

1. Earbuds, earphones, headphones (opened)
2. Tempered glass, screen protectors
3. Mobile cases
4. Cables और chargers (used/opened)
5. Batteries, liquids, perfumes
6. Hygiene और personal-use products
7. Digital products
8. Discount / clearance sale items

9. Order Not Received / Delivery Issue

Order न मिलने पर

English

If the courier status shows “Delivered” but the product is not received, the customer must provide identity verification, delivery proof, or CCTV footage. Courier loss or fraud will be verified by the courier company.

हिन्दी

अगर courier status “Delivered” दिखाता है लेकिन product नहीं मिला, तो customer को identity proof, delivery proof या CCTV देना होगा। Courier loss या fraud की जांच courier company द्वारा की जाएगी।

10. Cancellation Refund

Cancellation पर Refund

English

1. Cancellation before shipping → Full refund
2. Cancellation after shipping → Not allowed

हिन्दी

1. Shipping से पहले cancellation → Full refund
2. Shipping के बाद cancellation → संभव नहीं

11. Policy Updates

Policy में बदलाव

English

Kubramall.in reserves the right to modify this policy at any time. The updated policy will be effective immediately after being published on the website.

हिन्दी

Kubramall.in किसी भी समय इस policy में बदलाव कर सकता है। Website पर update होते ही नई policy तुरंत लागू हो जाएगी।

12. Contact Us

संपर्क करें

English

Email:support@kubramall.inWhatsApp / Call:+91-9665003278Support Time:Mon–Sat, 10 AM – 7 PM

हिन्दी

Email:support@kubramall.inWhatsApp / Call:+91-9665003278Support Time:सोम–शनि, सुबह 10 बजे से शाम 7 बजे तक

This Refund Policy is designed to protect both customers and sellers while ensuring a fair and transparent shopping experience on Kubramall.in.